PocketPets Support

PocketPets uses anonymous sign-in tied to your device — if the app was reinstalled, its data was cleared, or you're on a new device, a fresh anonymous account is created and your old world can't be recovered automatically. Email us with roughly when you last played and we'll see what we can do.

Eggs are bought from the in-game shop using wishes, which you earn by sealing chapters in your Journal. Glims (the other currency) are earned by playing mini-games and by your pets' passive income — check the Journal for what to do next.

Please email us a short description of what happened, your device model and OS version, and a screenshot if you have one — that's usually enough for us to track it down.

Email us and we'll delete your world and associated data. See our Privacy Policy for details on what we store.

We'd love to hear it — email us anytime. PocketPets is actively being developed and player feedback shapes what we build next.